Casigood Help Centre: Frequently Asked Questions

You can register if you are 18 or over and do not live in a restricted country. Residents of the Netherlands, Ukraine, France, the USA, Georgia, Spain and Italy cannot sign up. The United Kingdom is not on the restricted list.

Click Sign up and complete a short form:

1. Click Sign up in the top right corner.
2. Enter your email.
3. Create a password of 6 to 32 characters.
4. Keep the box "I am 18 years old and I accept the Terms and Conditions" ticked.
5. Click Create an account.

Our registration guide covers each step in detail.

Yes. The sign-up window has a "Sign up via" block with Google, Telegram and X (Twitter) for one-click registration. Use the same method whenever you log in later.

Confirm it from your profile in three steps:

1. Open your profile.
2. Click Confirm email.
3. Follow the link in the email you receive.

No email? Check your Spam folder, then contact support.

Confirm it in your profile:

1. Enter your phone number and click Confirm number.
2. Type in the code from the SMS.
3. Click Confirm.

No code? Use Resend SMS. Each phone number can be linked to one account only.

Click Reset next to the password field in the Sign in window, enter your registration email and follow the instructions in the email. If you signed up with Google, Telegram or X, log in the same way instead.

No. These details can only be changed after an extra check by the support team. Contact Casigood through Online Chat or by email to request the change.

No. The Terms and Conditions allow one account per person, IP address, device and phone number, and duplicate accounts are blocked. If you lose access to your account, restore it rather than opening a new one.

After 180 days without activity, €5 a month is deducted from your balance. If you do not plan to play, withdraw your funds or ask support to close the account.

You can pay with Visa and Mastercard cards or with cryptocurrency, including BTC, ETH and USDT. The Terms and Conditions also mention e-wallets and mobile payments. Cashbox shows the exact list for your account, and our guide to Casigood payment methods explains each option.

Open Cashbox and follow these steps:

1. Choose a payment method.
2. Enter the amount.
3. Follow the instructions on the payment page, noting any currency conversion shown.

Want a bonus? Activate it in Promo first, then deposit.

No. Casigood accepts deposits only from cards and accounts in your own name. Payments from third parties are not accepted.

Make sure all of these are done:

1. Your email and phone are confirmed.
2. Each deposit is turned over at least x3.
3. Any active bonus is fully wagered.
4. You have made a deposit in the last 30 days.
5. Your payment details are correct.
6. Documents are uploaded, if requested.

You can have one withdrawal request open at a time.

Every deposit must be staked at least three times before you can withdraw it. For example, a €10 deposit needs €30 in bets. The rule applies even when you play without a bonus.

Casigood usually processes a withdrawal request within 24-36 hours. Uploading your documents to your profile in advance helps avoid delays. The time it takes for funds to reach your card or wallet depends on the payment system.

Under the Terms and Conditions, you can withdraw up to €2,000 a day, €10,000 a week and €40,000 a month. Only one withdrawal request can be active at a time.

A 20% fee applies only if you withdraw funds that were not used in play. Once a deposit has been turned over x3, this fee does not apply.

Open Cashbox and click Withdrawal history. There you will see the current status and full details of every withdrawal request you have made.

Yes, you can deposit with any method in Cashbox. Withdrawals go back to the method you deposited with, and Mastercard credit card deposits are refunded by an alternative method. Switching methods may trigger an extra check.

Email and phone confirmation is required for any withdrawal. A document check is mandatory for withdrawals from $1,000 or the equivalent, and the security team can also request documents at any time.

A clear photo of your passport or ID card. It must show your full name, date of birth, document series and number, and the issue and expiry dates, all matching your profile. You may also be asked for a selfie holding the document.

A bank statement, a utility bill or a letter from a government body, issued within the last 6 months. It must show your full name and your home address.

Upload photos of both sides of the card. The first 6 and last 4 digits, the cardholder name and the expiry date must be visible, with the CVV covered. For a virtual card, send screenshots from your banking app showing the same details.

The site rules do not allow residents of certain countries to play. Checking your address confirms that you do not live in one of them.

Upload all documents to your profile before your first withdrawal request. Use clear photos with the whole document in the frame and details that match your profile. Add only the cards you have actually used to deposit.

A 475% package across your first three deposits: 200% from €20, 150% from €100 and 125% from €200, each up to €1,000. The 475% is the sum of the three bonuses. Full terms are on the Casigood bonuses page.

Activate the bonus in Promo first, then deposit the required amount. If you top up before activating it, the bonus will not be credited.

Casino bonuses carry x40 wagering and the sports bonus x35, with 7 days to complete either. Bonus funds are added to a shared balance together with your real money.

Casino bonuses allow up to €2 per bet. The Sport Bonus card also lists €2, although the general T&C mention up to €50 for sports and eSports bets.

No. You can request a withdrawal only after the active bonus is fully wagered. Once it is, the funds move to your main balance.

Yes: 200% from €40, up to €1,000, x35 wagering, 7 days. The sportsbook also offers an accumulator boost up to 100% and early payout on a two-goal lead.

Battles is the tournament section, with Active and Finished tabs. Prizes box runs prize draws: you enter by making deposits during the draw period, and a prize can be exchanged for its cash equivalent.

Yes. Most games start with the Play Demo button, no registration needed, using virtual credits. Any winnings in demo mode are not paid out.

No. There is no native app: all games and the sportsbook work in your browser. On iPhone and Android you can add the site to your home screen as a shortcut.

No. The Casigood Terms and Conditions let you play in one browser tab only, so close any extra tabs first.

Football, tennis, basketball, American football, cricket, eSports, ice hockey and many more, including in-play betting on the Live tab. The full list is under All Sports in the Sport section.

You can place Single, Multiple (Double, Treble, Fourfold and larger), System, Ante Post or Outright and Live bets. Cash Out is covered in the Betting Rules and is not available on every event.

The official site time is UTC+3, and promotion and prize draw deadlines follow it. That is 2-3 hours ahead of UK time.

Yes. The connection is protected with TLS 1.2 and payment data is encrypted. Your personal data is not shared with third parties, except at the request of government authorities, and you can unsubscribe from mailings.

Write to Online Chat and request self-exclusion. It is set for 30 days, and the block is applied after a call from a manager. The Responsible Gaming page also has a 13-question self-test.

Contact support through Online Chat or by email and ask to close your account. Withdraw your remaining balance before you do.

Support is available from BeGambleAware, GamCare, Gamblers Anonymous, Gambling Therapy and the Gordon Moody Association. Filter software such as Net Nanny and GamBlock can block gambling sites on your device.