Know Your Customer and AML Checks at Casigood
Casigood applies Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to every account. The checks confirm that you are an adult, that the account really belongs to you and that money moving through it is legitimate. This page explains which steps are required, which documents to prepare and when checks happen. The full game and sport offer is on Casigood casino and sportsbook.
Why Verification Is Required
The checks protect both you and the platform. They stop underage play, since only people aged 18 and over may register, and they enforce the rule of one account per person, IP address, device and phone number. Duplicate accounts are blocked.
KYC also makes it harder for anyone to use a stolen card or someone else's identity, while AML rules help keep money of unclear origin away from the site.
Confirming Your Email and Phone
After sign-up, add your name, date of birth and phone number to the profile. Email and phone confirmation is mandatory before your first withdrawal:
- Open your profile and click Confirm email.
- Follow the link in the email you receive. If it does not arrive, check your spam folder.
- Enter your phone number in the profile and click Confirm number.
- Type in the code from the SMS and press Confirm. If the code does not arrive, use Resend SMS.
Documents for Identity Checks
Full KYC is mandatory for withdrawals from $1,000. Prepare clear photos of these documents:
Identity Document
Passport, national ID card or driving licence. Your full name, date of birth, document series and number, and the issue and expiry dates must be visible. You may also be asked for a selfie holding the document.
Proof of Address
A bank statement, utility bill or letter from a government body, issued no more than 6 months ago.
Bank Card
Photos of both sides of your Visa or Mastercard. The first 6 and last 4 digits, your name and the expiry date must be visible, and the CVV code must be covered.
Virtual Card
If you pay with a virtual card, send screenshots from your banking app instead of card photos.
AML Rules for Deposits and Withdrawals
Several payment rules exist to prevent money laundering:
- each deposit must be wagered x3 before it can be withdrawn;
- withdrawing funds that were not used in play carries a 20% fee;
- deposits are accepted only from your own cards and accounts, not from third parties;
- payouts go back to the method used for the deposit, while Mastercard credit cards are paid out by an alternative method;
- one phone number can be linked to one account for SMS payments;
- only one withdrawal request can be open at a time.
Withdrawal limits and processing times are set out on the Casigood payments page.
Changing Details and Getting Help
Your name, phone number and email cannot be changed in the profile. If any of them is wrong or out of date, ask support to update it before you upload documents, so that your details and your papers match.
If a document is rejected or you are not sure which one to send, use the Casigood contact options. The rules behind these checks are summarised in the terms and conditions.
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